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The long reception desk was close to one of the picture windows overlooking the city and the Hudson river and, beyond that, New Jersey. A young woman was standing behind the desk, staring out through the window. As he approached, Charlie Three saw the look of confusion and horror on the woman's face.
He followed her gaze out through the window and at the same moment heard the roaring noise. He recognized the plane instantly; he was interested in aeroplanes. It was an American Airlines Boeing 767.
There was no time to think or do anything else.
It was 8:45 a.m. The date was September 11 2001.
2
England, 2006
The TV crew from the BBC Look North studio were on hand purely by chance. One minute they were setting up to film a routine interview with a world-famous business consultant, in town to address a national conference; the next they were sprawled on the carpeted floor after an ear-shattering explosion rocked the very foundations of the building.
They were lucky; they were in a convention room at the back of the hotel, with a heavy projection screen between them and the windows, which shattered in the blast and sent lethal shards of glass hurtling in every direction.
It was only when they picked themselves up and ran out onto the quayside that they saw the extent of the damage, and the cost in human lives.
The bomber had chosen to detonate his device at the very centre of the Gateshead Millennium Bridge. The steel structure was pitted and scarred and dented from one side to the other; it looked as though a huge hand had punched into the tubular sections with ferocious power.
On both sides of the Tyne, the multi-windowed buildings, the pride of Newcastle and Gateshead, resembled nothing more than those in a war zone. Every huge window in the Baltic Art Gallery was gone, destroyed either by the nuts and bolts projected by the ten-pound IED, which had spewed out with the velocity of heavy machine-gun bullets, or by the sheer percussive force of the explosion.
But most terrifying of all were the bodies. The bomber had chosen his moment well. Dozens of businessmen and women, in Newcastle for the first time, had been taking a morning stroll from one side of the bridge to the other, getting some good Tyneside air before their conference began. It was 0830 hours; locals were crossing the bridge on their way to work, just as they did every morning.
Now they lay in grotesque, twisted shapes on the bridge and on the quayside. Those who had been closest to the suicide bomber had been hurled from the bridge into the cold, dark Tyne and were floating lifelessly in the water.
As the news reporter and cameraman ran from the hotel into the scene of devastation, they came to a standstill at the first horrifying sight of the carnage. Vehicles had skidded to a halt; drivers were running to help. There were moans and screams from the injured and, in the distance, the first police siren could be heard.
Then the reporter shouted to his ashen-faced colleague. 'Start shooting!' There was no response: the cameraman just stood and stared. 'Richie! Shoot it! Come on!'
With trembling hands the cameraman raised his camera and began to record the scene of horror. Within a day his footage, heavily edited, would be seen on television screens in every corner of the globe.
Black Star had struck again.
Elena's PC screen flicked into life; contact was reestablished.
SO HOW YOU DOIN', GOLA?
THE SAME. I SAW WHAT HAPPENED IN NEWCASTLE. HE WAS SO BRAVE.
ALL MY ANGELS ARE BRAVE, GOLA, THEY GOTTA BE. WE TRAVEL A LONG ROAD BEFORE THEY'RE READY TO TAKE THE FINAL STEP TO FREEDOM.
YES, I SEE THAT MORE AND MORE. I SORT OF ENVIED HIM WHEN IT WAS ALL OVER.
WHY'S THAT, GOLA? TELL ME???
BECAUSE EVERYTHING SEEMS POINTLESS. STILL NO NEWS OF DAD, HE'S RUN OUT ON ME AGAIN. EVERYONE'S LET ME DOWN ALL MY LIFE.
YEAH, I KNOW THE FEELING.
IT'S NEVER REALLY BEEN RIGHT SINCE MUM DIED. WHY IS EVERYTHING SO UNFAIR?
CAN'TANSWERTHAT, GOLA, JUST KNOW IT IS FOR PEOPLE LIKE US. BUT ARE YOU REALLY READY TO DO SOMETHING ABOUT IT???? MAKE A DIFFERENCE, LIKE WE SAID?????? YOU AND ME HAVE COME A LONG WAY, TOO, BUT IN A SHORT TIME.
Elena turned away from her laptop screen and looked at Danny to her right, and then at Marcie Deveraux, who was sitting on her left.
'Be careful,' said Deveraux. 'You know what to say. Exactly as we've discussed, and nothing more.'
Elena nodded and her hands went back to the keyboard.
I THINK I'M READY.
There was a short delay before the next pop-up appeared on Elena's screen.
THINKING ISN'T ENOUGH. YOU'VE GOTTA BE CERTNN BEFORE YOU TAKE THAT ULTIMATE STEP.
Deveraux leaned closer to Elena. When she spoke, her voice was insistent, but calm and assured.
'Ask the question. Just as I told you. And maintain contact and keep him online for as long as you can.'
Elena hit the keys again.
BUT WHAT ABOUT YOU??? WOULD YOU DO IT???
THOUGHT YOU'D ASK THAT!! AND I WILL DO IT, WHEN THE TIME IS RIGHT. BUT FOR HOW IT'S MY ROLE TO HELP OTHERS, LIKE THE ONES WHO'VE GONE BEFORE. LOOK, I UNDERSTAND COMPLETELY IF IT'S TOO MUCH FOR YA. THERE ARE OTHERS OUT THERE WAITING.
'Don't ask about the others,' said Deveraux quickly. 'Keep it on you, and your commitment.'
Elena nodded and took a deep breath. Just writing about what Black Star was proposing was enough to make her shiver. But she nodded again and began to type.
NO, I AM SURE. I'M CERTAIN!!! WE HAD ENOUGH! I WANNA SHOW EVERYONE EXACTLY WHAT I THINK OF THIS CRAP WORLD!!!
There was a longer delay, and Elena glanced anxiously at Deveraux. This was usually a sign that Black Star was about to close down.
'Maintain contact,' said Deveraux quickly. 'Ask about his real name. He knows yours. Ask him!'
But before Elena could begin to type, Black Star came back on screen.
OK. GOTTA GO NOW. WE'LL TALK AGAIN VERY SOON, MAKE PLANS. THIS CRAP WORLD'S GONNA DISCOVER WHAT A SPECIAL PERSON YOU ARE, GOLA!!!!!!!!!!
The screen went blank. Black Star had gone, and as Elena sat back in her chair, her hands were trembling.
Deveraux picked up her 'secure speech' Xda mobile, tapped the screen and put the device to her ear. She glared at Elena. 'You should have kept him online. The longer we have contact, the more chance there is of locating him.'
'We don't even know Black Star is a he,' said Danny, springing to the defence of his friend. 'And it's not Elena's fault if you can't find the target.'
'It's a man, I know it's a man,' said Deveraux over the ring tone in her ear.
Her call was answered. 'No good,' said a voice without waiting for the question. 'He's spoofed his ID through the Philippines and Berlin. We'll never find him like this.'
Deveraux hung up, turned to Fergus Watts and shook her head.
They were getting nowhere. In the four weeks since Elena had been making regular contact, Black Star, or the 'target', as the shadowy Internet figure was now termed, had never once disclosed a single personal detail: gender, age, location. Nothing.
Fergus was sitting in a wheelchair. He still wasn't used to it; it was almost as bad as being cooped up in a prison cell. Around his neck dangled the earpiece lead of a mini iPod. He had surprised Danny when he'd bought it three weeks earlier, saying it would give him something to do during any down time they had. He'd chosen the smallest and cheapest model, an iPod Shuffle, and it had accompanied him everywhere since Danny had shown him how to load it with the old rock music he liked.
He looked over at his grandson. 'Why don't you and Elena go outside for a while? Get some air. You've both been stuck in here for too long.'
The two teenagers needed no second invitation; they too had begun to feel like prisoners.
The room being used as the operational base was small and tucked away at the back of a hotel just outside Oxford. The hotel was Danny and Elena's ACA, and their cover story was that they were living and working there. The living bit was true enough, but their work had nothing to
do with the hotel.
The small hotel, used mainly as an overnight crash pad for sales reps during the week and for budget-conscious tourists visiting the university city at weekends, was owned by a couple who had taken early retirement from the Security Service. Like many such places, it was used occasionally by MI5 when they needed a safe and completely secure base for one or more operators.
Fergus waited until Danny and Elena had left the room before speaking to Deveraux. 'What is it with you? Is this how you're trained to run your people?'
Deveraux frowned and shook her head. 'What are you talking about?'
'Elena! You're not going to get results if you push her like that. She's young – she's not like one of your operatives. She's the only lead you've got to Black Star, but she's going to lose it if you don't lay off!'
Fergus's outburst had no effect on Deveraux; she was as calm and assured as ever as she went over to the coffee pot standing on a table in one corner of the room. She slowly and deliberately poured herself a full cup. 'I'm only interested in the mission, not in making friends.'
'Friends?' said Fergus, moving the wheelchair closer. 'I doubt if you've ever had a friend in your life. You're obsessive, like a machine. All you think about is the work.'
Deveraux's smile was not one of friendship. 'Like you?' For a few moments they stared at each other, both recognizing and silently acknowledging the similarities that made them so good at what they did. The best. But neither of them would have chosen to work together.
'Look, we didn't want to have anything to do with this job,' said Fergus. 'It was you and your boss who forced Elena into believing she was the only one who could get to Black Star. All that emotional blackmail stuff: she was his only known contact; she could help save so many innocent lives; the old "your country needs you" crap!'
Deveraux was unimpressed. 'You're making my heart bleed, Watts. Just remember, you and Danny are only part of this mission because Elena insisted on it.'
'Yeah,' said Fergus as he continued staring into Deveraux's eyes. 'And it's fortunate for us she did, isn't it? Because you and me both know what the alternative would have been.'
Deveraux didn't reply. There was no need. All that had saved them was the fact the Elena was the only person known to have made contact with Black Star.
Now Deveraux and Fergus were allies, reluctant allies, thrown together with one common aim.
'Just lay off a bit,' said Fergus. 'Elena's worried about her dad – and that creep she has to deal with day after day.' He watched as Deveraux took a sip of her coffee and then glanced towards the window.
'Joey's disappearance. . .' said Fergus quietly. "There's nothing more you want to tell me about that, is there?'
Deveraux turned and looked straight at Fergus. 'No – nothing. From what I understand, he was always completely unreliable.'
'Was?'
Deveraux smiled again. 'Figure of speech.'
3
At first, on 9/11, Charles Pointer II had shared the numbing sense of disbelief with millions of others around the world as he watched the horrific scenes of aircraft slamming into the Twin Towers replayed over and over again on television.
He didn't know what his son was doing or where he was on that day, so after a while he called his mobile. There was no answer. He wasn't particularly worried: mobile networks were down and the whole country was in a state of confusion. And anyway, as far as Pointer knew, Chuck had no reason to be downtown.
But after trying the mobile throughout the afternoon and into the early evening, a nightmare scenario began to take shape in Pointer's mind. He went into his son's bedroom and reluctantly began to search through the desk next to the bed. He felt a little guilty as he began to fumble hesitantly through the drawers. He had always, until this moment, respected Chuck's privacy.
He found the neatly typed envelope bearing a blue company logo in the central drawer of the desk. It was addressed to his son, and as Charles Pointer II took out the perfectly folded letter, he saw that his hands were trembling.
The paper was expensive, with a watermark. In one corner was the same blue company logo, and beneath the logo was the name Hanover, a British finance company, with the address of its New York offices. Pointer's heart tightened in his chest.
He read the short, businesslike letter inviting his son for an interview that morning at 9 a.m.
At that moment he knew. Chuck, his beloved seventeen-year-old son, was dead.
Pointer's legs felt as though they could no longer support him and he sank down onto Chuck's bed. He stared at the letter, but he was no longer seeing the words. Instead, the horrifying images he had watched throughout the day came back into his mind. The planes, the flames, victims hurling themselves to their death, the Twin Towers collapsing one after another, the billowing black smoke and dust enveloping whole blocks of the city.
He had no idea how long he sat on the bed, staring at the letter, but eventually the words on the page came into focus again. He re-read the letter, and his eyes fixed on the last line before the 'Yours sincerely' and the signature: 'I look forward to seeing you.'
'I look forward to seeing you,' he whispered. But Charles Pointer II could never again look forward to seeing his precious son. Not in this lifetime.
The printed words began to blur on the paper, and Pointer eventually realized that they were slowly dissolving, being washed away. By his own silent tears.
Chuck's body was never identified, or, like hundreds of others, it was simply never found. The memorial service was simple, dignified. Some of Chuck's school-friends; a few very old and very distant relatives; some business associates.
Charles Pointer II was now alone. His wife had died four years earlier and since then – before then, if he was totally honest with himself – all his love and energy had been channelled towards his son's welfare and future. Now there was no future.
In the days, weeks and months that followed, the USA and the rest of the world attempted to come to terms with the enormity of the outrage committed on 9/11.
'Life must go on,' said many of the family and friends of the victims. 'They would want us to go on. To remember them, but to go on.'
But Charles Pointer II never came to terms with what had happened. First he was overwhelmed by grief, then grief gave way to anger, and then that anger grew to an all-consuming rage – and a quest for revenge. And then Pointer began making his plans.
The family business was easy to sell, particularly as it went for a knockdown price. But that still meant many millions of dollars, far more than Pointer would ever need.
Once the deal was concluded, Pointer retreated to his summer home in The Hamptons. The long stretch of coastline was just a couple of hours away from Manhattan and was famed as the playground of New York's rich and famous.
Pointer's mock-Gothic mansion, surrounded by high chain-link fencing and even higher gate, became his fortress. The doors were locked and the shutters at the windows were closed and secured. From then on he never left the safety and sanctuary of his fortress, and only ever had face-to-face contact with one man.
Herman Ramirez had turned up at the Pointers' summer home some fifteen years earlier, offering his services as a gardener and general handyman. There were no references – Herman had arrived in the US as an illegal immigrant from Mexico several years before that.